ABOUT COGNIZANT MICROSOFT BUSINESS GROUP (MBG)
The Cognizant Microsoft Business Group (MBG) has a singular purpose—advancing your cloud modernization journey with focus, simplicity and scale. The Microsoft Business Group is an end-to-end Microsoft-centric cloud solutions and managed services provider that leverages extensive experience and IP to deliver constant innovation and business value, powered by the Microsoft Cloud platform. We are designed to reflect how you think about cloud transformation from a platform native perspective. Our dedicated experts and trusted blueprint deliver your digital difference through the Microsoft Cloud: Azure, Microsoft 365 and Dynamics 365. We turn digital potential into real business performance at speed.
Who We Are
We are the destination employer for Microsoft-committed professionals, providing depth of specialization and differentiated career paths. We have authentic conversations, build connections and grow careers while centering ourselves around our employees. We are a global team of certified consultants across all relevant technologies, coupled with cloud focused advisory consultants. With our supercharged talent, we are the world’s best Microsoft partner. We prioritize investing and expanding.
The MBG is one of the top Azure consultancies in the country, and our clients are looking for our expertise to help them manage their Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) workloads in Azure. The role is customer facing, in a 24 x 7 environment, working closely with business and technical influencers, Information Technology professionals, and our MBG partners. If you have previous experience as a help desk/service desk support or systems administrator and you are passionate about problem solving and learning new technologies, then we want to give you the ability to help grow one of our fastest growing practice areas.
As a Cloud Operations Engineer, you will be a critical part of our core team that is an essential to the success of our Azure Managed Services division
**Azure experience is great but not required, we’ll train you in the fundamentals** A desire for helping clients succeed in the cloud is required.
Responsibilities:Monitor, analyze, and resolve incidents for customers infrastructure running in Azure. Install, configure, and administer customer systems in Azure. Perform regular reviews, document systems, processes, and procedures. Escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.Follow up on issues via e-mail, ticketing system, and phone calls with our customers. Communicate technical issues and solutions with clients in business terms. Interact with customers to identify IT problems and troubleshoot expediently.Communicate ticket status information to all team members.Coordinate with internal/external resources, to include Tier-2 and Tier-3 support, to implement projects and solve IT issues.Promote best practices to enhance and improve organizational processes. Work with project managers and client systems team to implement IT capabilities.
Qualifications, Skills & ExperienceA passion for problem solving and learning new technologies.2-4 years of applicable experience Ability to work in a fast paced, rapidly changing environment. Previous experience in a help desk support and troubleshooting role. Previous experience supporting virtual servers and solving network issues. Previous experience in a 24x 7 managed services, hosted service company, or Network Operations Center environment a plus. Previous System administration and support experience (Linux and Windows operating systems; experience with mixed environments a plus). Previous experience with Kubernetes and experience with networking subnetting, routing and firewalls. Previous experience with Azure based deployments or other cloud platforms a plus. Operational knowledge of scripting languages (PowerShell, Python, Ruby, .NET) is a big plus.
Additional Information: All candidates MUST be able to perform 12 hour shift work including, weekend work, and OT, as scheduled or as necessary. Candidates must be able to successfully pass a pre-employment background check and drug screen.We are unable to sponsor or transfer visas, so only US Citizens or Green Card Holders are encouraged to apply
Traits: Regardless of skills and experience, we look for people with the following personal traits:Passion. You exude around the clock enthusiasm for your field of expertise.Versatility. You are deep in a few areas but capable across a much wider range.Communicator. You can confidently converse with clients in their language.Problem Solver. You can figure out a solution to any problem that comes your way.Pragmatism. You can separate what must be done now and what can be improved later.Team Player. You help others, ask for input and share ideas all in the name of teamwork.