Job2020-05-13T19:41:12+00:00

Careers at 10th Magnitude

We‘re doing big things every day at 10th Magnitude—will you be doing big things with us?

Technical Service Coordinator

Job Description
As a Technical Service Coordinator, you will be a critical part of our core team that is essential to the success of our Azure Managed Services division. You will be a part of a team that builds and maintains our monitoring, alerting, and automation solutions in Azure. 

If you have previous experience in helpdesk or service desk support and are passionate about customer service and learning new technologies, then we want to give you the ability to help grow one of our fastest growing practice areas.   

Responsibilities:

  • Work with technical account managers to orchestrate monthly customer patching efforts including: Manage patch schedules across all customers, Create change requests and pre-patch notification/post-patch reporting notifications 
  • Coordinate efforts and report progress on: Virtual machine agent remediation, Remediation of virtual machines that are missed or problematic  
  • Provide Feedback by working with internal platform team as a customer for internal tooling and automation 
  • Coordinate and report on Microsoft cases regarding faults in the Azure Update system or systems that fail patching 
  • Qualifications, Skills & Experience:

  • Exhibits strong organizational skills  
  • Exhibits soft skills when dealing with customers or clients  
  • Effective communicator internally and externally with customers  
  • Demonstrates excellent interpersonal skills  
  • Works well in a team environment  
  • Ability to work in a fast paced, rapidly changing environment.  
  • Patch management experience of Windows and Linux servers 
  • Working knowledge of Microsoft GPOs is a plus 
  • Demonstrates ability to use Microsoft Office 365  
  • Project based experience a plus  
  • Third party patching software experience a plus  
  • Microsoft Systems Center and SCOM experience a plus 
  • Microsoft WSUS experience a plus 
  • A passion for problem solving and learning new technologies.  
  • Previous experience in a help desk support and troubleshooting role.   
  • Previous experience with Dynamics or ServiceNow a plus.  
  • Previous experience in a 24x 7 managed services, hosted service company, or Network 
  • Traits:

  • High attention to detail 
  • Customer focused 
  • Passion. You exude around the clock enthusiasm for your field of expertise. 
  • Versatility. You are deep in a few areas but capable across a much wider range. 
  • Communicator. You can confidently converse with clients in their language. 
  • Problem Solver. You can figure out a solution to any problem that comes your way. 
  • Pragmatism. You can separate what must be done now and what can be improved later. 
  • Team Player. You help others, ask for input and share ideas all in the name of teamwork.  
  • Additional Information

  • Candidates must be able to successfully pass a pre-employment background check and drug screen 
  • We are unable to sponsor or transfer visas, so only US Citizens or Green Card Holders are encouraged to apply 
  • Apply for this Position